GOOD NEWS! Safaricom announces plan to refund customers for Incomplete calls

GOOD NEWS! Safaricom announces plan to refund customers for Incomplete calls

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Safaricom has launched the first of its unique services that will make it possible for customers to be refunded for calls disrupted as a result of interrupted network and allowing its subscribers to have more control over their use of data bundles. CEO Bob Collymore announced this saying customers will receive refunds through the Safaricom Guarantee service.

Collymore said the ‘Safaricom Guarantee’, ‘My Data Manager’ and ‘My Subscriptions’ services will serve its customers to avoid them from customers from incurring losses.

In a statement released to newsrooms on Wednesday, June 29, Collymore revealed that the three packages will give total subscribers control of the services offered.

Safaricom said customers will receive up to a minute of talk time if their calls to other subscribers are interrupted in cases as such.

The CEO further revealed that Safaricom Guarantee will leverage the extensive investments it has made in building the most advanced network in the country.

My Data Manager service will give customers power to control data bundle usage, allowing them to restrict browsing on out-of-bundle rates.

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