In 2015, Safaricom relocated M-Pesa servers to Kenya from Germany at a cost of $75 Million. The relocation also led to the retirement of the initial M-Pesa build which was referred to as G1. The relocation has allowed Safaricom to innovate around M-Pesa including improvement in time taken to receive confirmation messages, increasing the number of transactions per second to 900 from 450 as well as opening up the M-Pesa API to developers.
Safaricom CEO Bob Collymore has this morning Tweeted that the M-Pesa service has a new menu. Apparently Safaricom customers will get the new menu automatically between 5th April 2016 (yesterday) and 29th April 2016.
The new menu has a new item called Loan and Savings that’s under M-Pesa. It bulges together M-Shwari and KCB M-Pesa. Previously, the KCB M-Pesa service could only be accessed by dialing *844#. The new menu also has M-Kesho but it will only be visible to M-Kesho customers(Equity Bank Account holders).
It is possible to update the menu manually.
How to update the M-PESA menu
1. Go to M-PESA menu
2. Press Account
3. Press ‘Update customer menu’
4. Input your PIN
5. Keep your phone on and the M-PESA menu will update
Customers will also have the option of requesting for automatic monthly statements every 5th day of the month. Safaricom says an average of 30,000 customers’ visit Safaricom retail centers seeking to receive printed M-Pesa statements and another 9,000 subscribers calls the customer care centers monthly which will be reduced by the new option.