Huduma Kenya has revealed that more than 138,000 national Identification Cards remain uncollected in its outlets spread across the country.
In a post on its X platform, Huduma also said that 54,000 birth certificates and 45,000 smart Driving Licenses are among the documents their owners have not collected after printing.
The public is urged to collect documents.
“Over 138K uncollected IDs, 54K birth certificates, and over 45 K uncollected Smart DL’s at Huduma Centres.”
The surge in printing speaks to the government's bolstered efforts to cascade services to devolved units across the country.
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In November last year, the government revealed its plans to roll out Huduma Centers in all the 314 sub-counties in the country.
Public Service Performance and Delivery Management Cabinet Secretary Moses Kuria asserted this was anchored on the government’s desire to ensure seamless service delivery at the grassroots level.
“They seek to save Kenyans the agony of moving from one State office to another in search of public service, which often was frustrating and discouraging,” he said at the time.
He added the centers have over time proved to be more efficient to citizens in terms of service delivery.
